Returns & Exchanges

Your satisfaction is our #1 priority. Please contact our Customer Care Team:
By phone: 800-544-0880
By email: cservice@levenger.com. 

Refund/Exchange Policy:

We hope that you love your Levenger purchase, but if you are not satisfied you may return/exchange eligible item(s) within 90 days from the date of purchase. Merchandise must be in its original product packaging with a packing slip or accompanied by an order confirmation. You are responsible for paying the return shipping costs. All refunds/exchanges are issued within 7 — 10 business days of receipt.

 

To return or exchange your merchandise, please click here.

 

Non-Returnable Items:

  • Final sale items: Monogrammed/personalized items
  • Gift cards
  • Items damaged through normal wear and tear

Defect Policy:

All Levenger brand products carry a one-year warranty against defects in materials or craftsmanship.
If you believe a Levenger product is defective, please contact our Customer Care Team at 800-544-0880 or email at cservice@levenger.com

Furniture, Lighting & Luggage Returns:

We offer a 30-day return policy on most furniture, lighting and luggage products. If you are not satisfied with your furniture or lighting selection, please contact our Customer Care Team within 30 days of purchase for a return authorization. You are responsible for paying the return shipping charges. All refunds are issued within 7–10 business days of receipt.

Canadian Customers:

In the event of tax refund due, customer authorizes Revenue Canada to forward to Levenger's agent any approved refund of duties and taxes. Levenger will be solely responsible for refunding the customer's duties and taxes. For any refunds/exchanges, you are responsible for the return shipping charges. All refunds are issued within 7–10 business days of receipt of your return. 

International Orders:

For any refunds/exchanges, you are responsible for the return shipping charges. All refunds are issued within 7–10 business days of receipt of your return. You can return eligible item(s) within 30 days of receiving an order for a refund of the merchandise value. An original receipt is required. Monogrammed or personalized items are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.